SUPPORT - FREQUENTLY ASKED QUESTIONS

Please update to the latest version of Torque Burnout as we may have already resolved the issue you're experiencing.

• Storage (photos, media and files) permission ( Android )
• Reputation and credits earnt not rewarded ( Android / iOS )
• Play store won't load or download apps ( Android )
• Crashes when entering garage or event ( Android / iOS )
• Lagging / poor framerate ( Android / iOS )
• Controls stop responding ( Android / iOS )
• Purple user interface ( Android )
• Device gets hot / drains battery ( Android / iOS )
• It takes too long to level-up ( Android / iOS )
• Lost my progress ( Android / iOS )
• Cloud save conflict dialogue always shown ( Android / iOS )
• Transfer my progress to a new device ( Android / iOS )

STORAGE (PHOTOS, MEDIA AND FILES) PERMISSION ( Android )

• Google Play Store currently requires that an Android Application Package (APK) file be no more than 100MB. Since Torque Burnout exceeds this limit it requires an APK expansion file. The storage permission is required because the APK expansion file is saved to the device's shared storage location.

REPUTATION AND CREDITS EARNT NOT REWARDED ( Android / iOS )

• The reputation and credits you earnt is being saved just not displayed in the user interface. We're looking into this. Follow us on Facebook and Twitter to stay informed.

PLAY STORE WON'T LOAD OR DOWNLOAD APPS ( Android )

• A Wi-Fi connection is suggested for downloading Torque Burnout.


• Please follow these instructions - Play Store won't load or download apps.


• Try unmounting you're SD card. Go to the following page - Install and use a micro SD card, scroll down to 'Remove an SD card' and follow the instructions. After unmounting your SD card try downloading Torque Burnout again.

CRASHES WHEN ENTERING GARAGE OR EVENT ( Android / iOS )

• Torque Burnout doesn't run reliably on devices with 512mb of RAM. We're constantly optimizing Torque Burnout to run better on more devices. Follow us on Facebook and Twitter to stay informed.

LAGGING / POOR FRAMERATE ( Android / iOS )

• Go to Settings > Quality > and set to the lowest quality setting.

CONTROLS STOP RESPONDING ( Android / iOS )

• We are aware of this bug and have been able to reproduce it. We're currently working on a fix. Follow us on Facebook and Twitter to stay informed.

PURPLE USER INTERFACE ( Android )

• Your devices GPU (Graphics Processing Unit) doesn't allow texture resolutions high enough to support Torque Burnout's medium or high quality settings. Go to Settings > Quality > and set to the lowest quality setting.

DEVICE GETS HOT / DRAINS BATTERY ( Android / iOS )

• Go to Settings > Quality > and set to the lowest quality setting and turn on Conserve Battery.

IT TAKES TOO LONG TO LEVEL-UP ( Android / iOS )

• The RP Doubler and Credit Doubler in app purchases will help you progress quicker.

LOST MY PROGRESS( Android )

• Make sure sure logged into Google Play Services with the correct account, have an active internet connection and have the lattest version of Torque Burnout installed. Load up Torque Burnout, if you still dont have your progress then submit a bug report from within Torque Burnouts settings window.

LOST MY PROGRESS( iOS )

• Make sure sure logged into iCloud and GameCenter, have iCloud Drive enabled, have an active internet connection and have the lattest version of Torque Burnout installed. Load up Torque Burnout, if you still dont have your progress then submit a bug report from within Torque Burnouts settings window.

CLOUD SAVE CONFLICT DIALOGUE ALWAYS SHOWN ( Android / iOS )

• This bug is fixed in the latest version of Torque Burnout. Follow us on Facebook and Twitter to stay informed.

TRANSFER MY PROGRESS TO A NEW DEVICE ( Android )

1. On your old device make sure that you have logged into Google Play Services with the correct account and that your device is connected to the internet. Start Torque Burnout and wait until the garage is loaded, at this point your progress is saved to the cloud. Close Torque Burnout. Don't delete Torque Burnout from your old device until you have successfully loaded your progress onto your new device.


2. On your new device make sure you are logged into Google Play Services with the correct account and that your device is connected to the internet.


3. Install and run Torque Burnout on your new device. You will either automatically pick up where you left off or be presented with multiple save games to choose from. Once you have loaded your save onto you new device it is safe to remove Torque Burnout from the old device.

TRANSFER MY PROGRESS TO A NEW DEVICE ( iOS )

1. On your old device make sure you have logged into iCloud and Gamecenter, have iCloud Drive enabled and that your device is connected to the internet. Start Torque Burnout and wait until the garage is loaded, at this point your progress is saved to the cloud. Close Torque Burnout. Don't delete Torque Burnout from your old device until you have successfully loaded your progress onto your new device.


2. On your new device make sure you have logged into iCloud and Gamecenter, have iCloud Drive enabled and that your device is connected to the internet.


3. Install and run Torque Burnout on your new device. You will either automatically pick up where you left off or be presented with multiple save games to choose from. Once you have loaded your save onto you new device it is safe to remove Torque Burnout from the old device.

For all other support issues email support@leagueofmonkeys.com